About
Overview: In this high-impact keynote, Eric unpacks why empathy, accountability, and resilience (EAR) are more than soft skills—they’re business drivers. Using data-backed insights from Gallup, Google’s Aristotle Project, and neuroscience, this session shows how operationalizing kindness improves financial KPIs, retention, customer satisfaction (NPS), and team engagement. Audience Takeaways: • Understand the Kindness KPIs™ framework: how Empathy, Accountability, and Resilience drive business outcomes • Identify the leadership behaviors that increase retention and engagement, and the ones that quietly sabotage them • Move from reactive management to intentional culture design that sustains high performance and profits • How to create a psychologically safe environment for clients and team members
You can also join this program via the mobile app. Go to the app